Travel Dates: February 10-15, 2025

SRS Customer trip program

Frequently Asked Quesions

  1. Registration:

    What should I do if I need to update my registration information, and whom should I contact?

    Please use the contact us link or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of the information that needs to be updated.

  2. Flights:

    How many pieces of luggage am I allowed to bring?

    Your ticket permits one personal item and all checked bags will incur a fee. All baggage that incurs a fee will have to be paid directly to the airline.  For specific luggage details and fees please consult your airline website: American Airlines, United, Delta, Jet Blue, Southwest.

    Whom should I contact if I have questions regarding flights?

    For flight-related inquiries, please reach out to Lynn in our air department via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. She will respond within 24 hours.

    Is it possible to pay for an upgraded seat?

    Yes, you can pay extra for an upgraded seat provided that upgraded seats are available. The air department will need your credit card to pay for the upgraded seat at the time of the request. In addition to the cost of the upgrade All upgrades will incur a $35.00 processing fee per ticket.

    Can I use airline miles to upgrade my seat?

    Certainly. Please contact the airline directly to arrange the use of miles for seat upgrades. Lynn in the air department is not able to apply miles to your ticket.

    What if you are not seated with your travel companion?

    We apologize for the inconvenience. We will make every effort to ensure that you are seated together. Please contact Lynn at This email address is being protected from spambots. You need JavaScript enabled to view it.. in the air department for assistance.

    What if you are departing or returning from a different airport than indicated on your ticket?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of the new airport, and we will assist in making the necessary adjustments.

    How can you add additional nights to the beginning or end of your trip?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the number of additional nights you wish to include. We will inform you of the costs associated with modifying your flights and extending your hotel reservation.

    What if there is a discrepancy between the name on my ticket and my passport?

    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the correct spelling of your name. We will then ensure that the necessary corrections are made.

    What should you do if you can no longer go on the trip?

    Please contact your sales representative to discuss the next steps.

  3. Rooms:

    Who should I contact if I have questions regarding the rooms?

    For room-related inquiries, please use the contact us link or email This email address is being protected from spambots. You need JavaScript enabled to view it. with your question.

  4. Transportation:

    Will transportation be provided to and from the airport?

    Yes, transportation has been arranged with our Destination Management Company, Amstar to and from the resort on the dates of group arrival and departure. Any additional transportation requirements will incur extra charges and can be arranged with Amstar at the Hospitality Desk. Transportation for those doing pre or post nights is not included.

  5. General:

    Do I need reservations for dinner at the resort?

    Yes, this resort REQUIRES dinner reservations for each of the following restaurants:

    • Manglar - Seafood
    • Cauri Bar & Bistro – Tapas
    • Bamboo – Asian
    • Spirula Trattoria – Pizza
    • La Sabana – Steak
    • Faisanella - International

    Options for dining without reservations:

    • Mitra Market - Buffet
    • Room Service

    Upon your arrival, you will receive invitations for the reservations that have been made on your behalf. For any additional nights, however, you will need to arrange your own reservations.

    What is included in the trip?

    • Round-trip airfare
    • Round-trip transportation to and from Daniel Oduber Quiros International Airport (LIR), provided by Amstar
    • 5 nights of room accommodation
    • Hospitality desk staffed daily by The GRA Group and Amstar, the Destination Management Company
    • Breakfast, lunch, dinner & snacks in Hotel outlets
    • Selected international liquors, local beers, and local brand alcoholic and non-alcoholic drinks
    • 24-hour room service
    • Mini Bar Drinks (No charge for mini bar or 1st refill/day. There is a charge for 2nd refill)
    • Complimentary Wi-Fi in all rooms and public areas

    What additional costs should I be aware of?

    Including but not limited to:

    • Spa services
    • Golf, greens fees, cart, F&B cart, driving range, club or shoe rentals
    • Gift shop, coffee lounge, & stores
    • Motorized water and land sports (ATV’s, Jet Skis, etc.)
    • Lessons/Clinics: tennis, water sports, scuba, golf
    • Bottles of wine or liquor
    • Telephone usage
    • Laundry and dry-cleaning services
    • Medical services
    • Additional mini bar refills (1st refill/day is included)

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SRS and its’ affiliates act only as an agent for the services furnished as such. SRS does not provide liability insurance for protection of individuals who may participate in the trip program. Participant’s hereby release SRS from any lost, cost, injury, expense or damage to persons or property which results directly or indirectly from any act, whether negligent or otherwise, of commission or omission (including but not limited to delays) of any person, firm or corporation which provides products or services in connection with the trip; including but not limited to transportation services, lodging, food and beverage, excursions, sightseeing, luggage handling, tour guiding or escorting.

NOTE: U.S. citizens must present a valid passport book for this trip. Allow up to eight weeks to obtain a new or renewed passport. Your passport MUST have at least six (6) months validity from the date you will be returning to the United States. Please refer to The U.S. Department of State website for additional information on obtaining a passport www.travel.state.gov.

Notice on COVID-19

Please understand the contagious nature of COVID-19 and by entering the airplane to embark on this trip you voluntarily assume the risk that you may be exposed to or infected by COVID-19 while traveling. Such exposure or infection may result in personal injury, illness, permanent disability, and possible death. By embarking on this journey you voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to yourself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind.

As travel opens around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include, but are not limited to: curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, self-quarantine requirements and COVID test results. By embarking on this trip, you agree that you are ultimately responsibility for yourself and your traveling party to have all the necessary provisions for travel (such as COVID test results, pre-travel questionnaires, etc.) Moreover, you understand that you are responsible for the necessary documents (such as COVID test results, pre-travel questionnaires, etc.) considering COVID-19, in order to travel to the above stated destination.

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